The Eats365 POS app provides all the essential tools for fast, flexible order management and seamless integration. 

In this article, you’ll learn how to download the app, complete device activation, and log in to your account.

Before you start

Before getting started on your Eats365 POS setup, make sure you meet the following requirements:

• Supported iPad Hardware & Operating System: A compatible iPad running iPadOS 14 or later
• Network Connectivity: A stable, dedicated local Wi-Fi or wired Internet connection
• Time Zone Alignment: Your iPad system time zone must match your restaurant's operating location
  Note: Using matching time zones across all restaurant hardware ensures orders, sales reporting, and end-of-day batches process at the correct times.
• Credentials: Your Merchant ID and account password (found on the Merchant Portal dashboard, or in your initial welcome email for first-time users).

Download the Eats365 POS app

To get the Eats365 POS app from the App Store, follow the steps below:

1. On the iPad, open the App Store.
2. Search for "Eats365 POS."
3. Tap the Eats365 POS app, then select Get. Next, tap Install. Once the download is complete, you’ll find the Eats365 POS app on your device.

Activate the Eats365 POS

1. On the iPad’s home screen, tap the Eats365 POS app. 
2. At the bottom, tap Activate with Merchant ID.
3. Enter your Merchant ID. Then, tap Get Activation Code.
4. Choose how you want to receive the activation code. You can get the code either through SMS or through email. You should receive the activation code within a minute. If you didn’t receive a code, tap Request again.
   Tip: You can change your activation email or phone number later from the Merchant Portal. Refer to Change activation email or phone number.
5. To activate the POS, enter the activation code, then tap Activate.

Log in to the Eats365 POS

To log in to your account after activation, you must enter your passcode. If you are a first-time user, you can find this in your invitation email. You can change this passcode later from the Users and Permissions settings.

1. On the iPad’s home screen, tap the Eats365 POS app.
2. To log in, tap your account.
3. Enter your passcode.
4. Once logged in, you’ll be taken to the POS order-taking screen.
   Tip: To set up or configure your POS settings, at the top left, tap Settings . You’ll find all the available settings in your POS.