Invoice

Resend e-invoice email notification to customer (Malaysia)

Learn how to resend valid e-invoices to customers through the Merchant Portal.

In the event that a customer doesn’t receive the e-invoice notification in their email address, you can resend the notification using the order’s transaction details.

Alternatively, there are a few other ways customers can resend or view their e-invoice on their own. Refer to Generate an e-invoice for your transaction (Malaysia) to learn more.

Resend e-invoice

To resend an e-invoice from the transaction details, follow the steps below:

From transaction details

Log in to the Merchant Portal.
On the left panel, click on Reporting. Then, select Transaction Report.
Enter the date range wherein the transaction occurred. You can choose any of the options or select Custom to specify the date.
If you have the order number noted, you can use that to search for the order specifically. Next to “Order Number,” enter the transaction’s order number.
(Optional) Enter the Dining Type to narrow down the results.
At the top right, click on Submit.
From the report result, click on the order number to open the transaction details.
Under “e-Invoice,” click on Resend. This sends the email notification to the email address they entered in the form.