There are various ways to return payment for items or orders placed in the Eats365 POS. These payment return functions can be used in case of incorrect item punches or to offer customer appeasement. The following options are available in the POS:

• Cancel - removes an item from the customer’s order before any payment is made.
• Void - cancels the entire order. The amount that the customer has already paid is returned to them.
  Note: If a customer paid through a bank card, the voided transaction no longer appears on their bank statement.
• Refund - works similarly to voiding an order. However, this can be done on a per-item basis. 
  Tip: The POS also supports performing a refund for the entire order. This function can be used for uncommon scenarios, such as refunding the whole order as a form of customer appeasement when a partial refund was already processed.

Cancel an item

To cancel an item, follow the steps below:

1. Log in to the Eats365 POS.
2. Select the order with the item that you’d like to cancel.
   • If you are on Dine-In mode, tap the table with the ordered item that you’d like to cancel.
     
     
   • If you are on Takeout mode, you can search for the order by tapping Order List at the top right of the screen. Tap All to show all existing orders, or select from the available filters. Select the order that you want to void then tap To Order.
     
3. On the order-taking screen, tap the item that you’d like to remove from the order. The Action Buttons appear next to the item.
4. Tap Delete to remove the item from the order.

Void an order

To perform a void on an order, follow the steps below:

1. Log in to the Eats365 POS.
2. Select the order that you’d like to void.
   • If you are on Dine-In mode, tap the table with the order that you’d like to void. Then, tap Pay.
     
     
   • If you are on Takeout mode, you can search for the order by tapping Order List at the top right of the screen. Tap All to show all existing orders, or select from the available filters. Select the order that you want to void then tap To Payment.
     
     
3. At the bottom, tap Void Bill .
   
   Note: If you’ve enabled Audit Logs for voided and refunded orders, you must enter a reason to proceed with voiding or refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
4. Tap Done to confirm.

Refund an order

To perform a Refund on an order, follow the steps below:

1. Log in to the Eats365 POS.
2. Select the order that you’d like to refund.
   • If you are on Dine-In mode, tap the table with the order that you’d like to refund. Then, tap Pay.
     
     
   • If you are on Takeout mode,  you can search for the order by tapping Order List  at the top right of the screen. Tap All to show all existing orders, or select from the available filters. Select the order that you want to refund then tap To Payment.
     
     
3. At the bottom, tap Refund .
   
   Note: If you’ve enabled Audit Logs for refunded orders, you must enter a reason to continue refunding the order. For more information on enabling Audit Logs, refer to Manage System Preferences.
4. Select the item(s) that you want to refund.
   
   Tip: To select all items simultaneously, tick the check box next to Item.
5. Tap Refund Selected Items.