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Place orders on the branded online store

Learn how to place dine-in, delivery, and pickup orders through the branded online store.

The Branded Online Store allows you to browse through the different menu items available in the restaurant and quickly place your orders through the restaurant’s website.

In this article, you’ll learn how to create orders for dine-in, delivery, and pickup.

Place an order

To place an order on the branded online store, follow the steps below:

Mobile device

Dine-In

Scan the QR Code printed on your order ticket. You’ll be directed to the restaurant’s branded online store.
Select the number of people dining in the restaurant.
Tap Start Ordering.
(Optional) If you have an account on the branded online store, log in to your account to associate your order with your account. Otherwise, you can proceed with placing your order as a guest.
Note: The restaurant must enable guest ordering to place an order without logging in to the branded online store.
Tap a category to browse through the different menu items available to order.
Tip: To search for an item manually, tap the search field above the categories and then enter the item that you want to add to the order.
To add an item to an order, tap the item.
1. If the order has modifiers available, select from the available modifiers to customize your order. Then, tap Add.
  Note: Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
2. If the item is a combo item, choose an option for each item included in the combo to customize your order. Then, tap Add.
  Note:
  - Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
  - If Enable Auto Select Next Combo Option is turned on, the screen automatically scrolls down to the next combo option to select, after an option for an item included in the combo is selected.
To add a special request for an item, on the Special Requests field, enter your request.
Once you’re done adding items to your order, at the bottom, tap the cart summary to view a list of items currently added to the order.
(Optional) To update an item’s details or modifiers from the cart view, tap the item, then make your changes. Tap Update to save.
Tap Place Order to confirm your order. You’ll be redirected to the Order Confirmation page.
If you need to add more items to your order, tap Continue Ordering.
To check your current bill, tap View Current Bill.
Once the order has been placed, you can check your remaining ordering time and dining time at the top of the ordering dine-in menu screen.
Note: The restaurant must have this feature enabled to check the ordering and dining time on the branded online store.

Delivery

On your mobile device’s browser, visit the restaurant’s branded online store website.
(Optional) If you have an account on the branded online store, log in to your account to associate your order with your account. Otherwise, you can proceed with placing your order as a guest.
Note: The restaurant must enable guest ordering to place an order without logging in to the branded online store.
On the main page, select Delivery.
Select your delivery location.
Tip: If you have a delivery saved on the Delivery Address Book, you can tap the empty field to show the saved delivery address.
Tap Confirm to proceed.
Select the time when you want the order to be delivered.
Tap Apply.
Tap a category to browse through the different menu items available to order.
Tip: To search for an item manually, tap the search field above the categories and then enter the item that you want to add to the order.
To add an item to an order, tap the item.
1. If the order has modifiers available, select from the available modifiers to customize your order. Then, tap Add.
  Note: Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
2. If the item is a combo item, choose an option for each item included in the combo to customize your order. Then, tap Add.
  Note:
  - Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
  - If Enable Auto Select Next Combo Option is turned on, the screen automatically scrolls down to the next combo option to select, after an option for an item included in the combo is selected.
To add a special request for an item, on the Special Requests field, enter your request.
Once you’re done adding items to your order, at the bottom, tap the cart summary to view a list of items currently added to the order.
(Optional) To update an item’s details or modifiers from the cart view, tap the item, then make your changes. Tap Update to save.
(Optional) To add a discount to your order, tap Add Promotion Code. Then, enter a valid promotion code. Tap Apply to confirm.
At the bottom, tap Checkout to proceed with payment.
Enter your complete delivery address. Then, tap Continue.
Check that the delivery date, time, and address are correct. Tap Confirm to proceed.
If you are placing an order as a guest, under Guest Checkout, enter your contact information.
Under Payment Method, select the payment method you want to use to pay for the order.

Note: If you’re using AlipayHK as the payment method, you’ll be directed to the Alipay app to complete the payment upon placing your order.
Tap Place Order to finish placing the order.

Note:

After you place an order, you’ll receive an email notification that your order has been submitted.
Once the order has been accepted by the restaurant staff, you’ll receive another email notification that you order has been confirmed. If the restaurant staff rejects the order, you’ll receive an order cancellation notification instead.
If the order has been canceled by the restaurant, you can check the reason for cancellation on the branded online store. For more information on how to check an order’s status, refer to Manage orders on the branded online store.

Pickup

On your mobile device’s browser, visit the restaurant’s branded online store website.
(Optional) If you have an account on the branded online store, log in to your account to associate your order with your account. Otherwise, you can proceed with placing your order as a guest.
Note: The restaurant must enable guest ordering to place an order without logging in to the branded online store.
On the main page, select Pickup.
Select the time when you want the order to be delivered.
Tap Apply.
Tap a category to browse through the different menu items available to order.
Tip: To search for an item manually, tap the search field above the categories and then enter the item that you want to add to the order.
To add an item to an order, tap the item.
1. If the order has modifiers available, select from the available modifiers to customize your order. Then, tap Add.
  Note: Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
2. If the item is a combo item, choose an option for each item included in the combo to customize your order. Then, tap Add.
  Note:
  - Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
  - If Enable Auto Select Next Combo Option is turned on, the screen automatically scrolls down to the next combo option to select, after an option for an item included in the combo is selected.
To add a special request for an item, on the Special Requests field, enter your request.
Once you’re done adding items to your order, at the bottom, tap the cart summary to view a list of items currently added to the order.
(Optional) To update an item’s details or modifiers from the cart view, tap the item, then make your changes. Tap Update to save.
(Optional) To add a discount to your order, tap Add Promotion Code. Then, enter a valid promotion code. Tap Apply to confirm.
At the bottom, tap Checkout to proceed with payment.
Check that the pickup date and time are correct. Tap Confirm to proceed.
If you are placing an order as a guest, under Guest Checkout, enter your contact information.
Under Payment Method, select the payment method you want to use to pay for the order.

Note: If you’re using AlipayHK as the payment method, you’ll be directed to the Alipay app to complete the payment upon placing your order.
Tap Place Order to finish placing the order.

Note:

After you place an order, you’ll receive an email notification that your order has been submitted.
Once the order has been accepted by the restaurant staff, you’ll receive another email notification that you order has been confirmed. If the restaurant staff rejects the order, you’ll receive an order cancellation notification instead.
If the order has been canceled by the restaurant, you can check the reason for cancellation on the branded online store. For more information on how to check an order’s status, refer to Manage orders on the branded online store.

Desktop

Note: Only Delivery and Pickup orders can be placed on the branded online store from your computer. For Dine-In orders, you must use your mobile device to scan a QR code and proceed with ordering.

Delivery

On your desktop browser, visit the restaurant’s branded online store website.
(Optional) If you have an account on the branded online store, log in to your account to associate your order with your account. Otherwise, you can proceed with placing your order as a guest.
Note: The restaurant must enable guest ordering to place an order without logging in to the branded online store.
On the main page, select Delivery.
Enter your delivery location. Then, click on Start Ordering.
Tip: If you have a delivery saved on the Delivery Address Book, you can click on the empty field to show the saved delivery address.
Select your exact delivery location on the map.
Click on Start Ordering to proceed.
Select the time when you want the order to be delivered.
Click on Save.
Click on a category to browse through the different menu items available to order.
To add an item to an order, click on the item.
1. If the order has modifiers available, select from the available modifiers to customize your order. Then, tap Add.
  Note: Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
2. If the item is a combo item, choose an option for each item included in the combo to customize your order. Then, tap Add.
  Note:
  - Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
  - If Enable Auto Select Next Combo Option is turned on, the screen automatically scrolls down to the next combo option to select, after an option for an item included in the combo is selected.
To add a special request for an item, on the Special Requests field, enter your request.
(Optional) To add a discount to your order, on the order list, click on Add Promotion Code. Then, enter a valid promotion code. Click on Apply to confirm.
Click on Checkout to proceed with payment.
Enter your complete delivery address. Then, click on Continue.
Check that the delivery date, time, and address are correct. Then, click on Continue to proceed to payment.
If you are placing an order as a guest, under Guest Checkout, enter your contact information.
Under Payment Method, select the payment method you want to use to pay for the order.

Note: If you’re using AlipayHK as the payment method, a QR code will be displayed on the screen upon placing the order. You must use the Alipay app to scan the QR and process the payment.
Click on Place Order to finish placing the order.

Note:

After you place an order, you’ll receive an email notification that your order has been submitted.
Once the order has been accepted by the restaurant staff, you’ll receive another email notification that you order has been confirmed. If the restaurant staff rejects the order, you’ll receive an order cancellation notification instead.
If the order has been canceled by the restaurant, you can check the reason for cancellation on the branded online store. For more information on how to check an order’s status, refer to Manage orders on the branded online store.

Pickup

On your desktop browser, visit the restaurant’s branded online store website.
(Optional) If you have an account on the branded online store, log in to your account to associate your order with your account. Otherwise, you can proceed with placing your order as a guest.
Note: The restaurant must enable guest ordering to place an order without logging in to the branded online store.
On the main page, select Pickup.
Select the time when you want the order to be delivered.
Click on Save.
Click on a category to browse through the different menu items available to order.
To add an item to an order, click on the item.
1. If the order has modifiers available, select from the available modifiers to customize your order. Then, tap Add.
  Note: Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
2. If the item is a combo item, choose an option for each item included in the combo to customize your order. Then, tap Add.
  Note:
  - Depending on the item’s total price, the Add button changes. For example, if the total price is $35, the button shows up as Add for $35.0.
  - If Enable Auto Select Next Combo Option is turned on, the screen automatically scrolls down to the next combo option to select, after an option for an item included in the combo is selected.
To add a special request for an item, on the Special Requests field, enter your request.
(Optional) To add a discount to your order, on the order list, click on Add Promotion Code. Then, enter a valid promotion code. Click on Apply to confirm.
Click on Checkout to proceed with payment.
Check that the pickup date and time are correct. Then, click on Continue to proceed to payment.
If you are placing an order as a guest, under Guest Checkout, enter your contact information.
Under Payment Method, select the payment method you want to use to pay for the order.

Note: If you’re using AlipayHK as the payment method, a QR code will be displayed on the screen upon placing the order. You must use the Alipay app to scan the QR and process the payment.
Click on Place Order to finish placing the order.

Note:

After you place an order, you’ll receive an email notification that your order has been submitted.
Once the order has been accepted by the restaurant staff, you’ll receive another email notification that you order has been confirmed. If the restaurant staff rejects the order, you’ll receive an order cancellation notification instead.
If the order has been canceled by the restaurant, you can check the reason for cancellation on the branded online store. For more information on how to check an order’s status, refer to Manage orders on the branded online store.

branded order