Device Management
Table of Contents
Set a primary POS
Learn how to set a primary POS in a multi-POS environment.
Eats365 POS can be installed on multiple supported iPad devices to enable restaurants to configure as many POS terminals as an establishment requires.
The first POS device that gets activated is automatically set as the primary. The primary POS is responsible for processing all orders that don’t originate from the POS itself, like those that come from modules, such as mPOS, PhotoMenu, and Online Orders, as well as print jobs. Meanwhile, succeeding POS devices all become secondary POS terminals.
A Primary or Secondary indicator is displayed at the top right of the Table Map screen or the order-taking screen for convenience.
Note: If a primary POS becomes offline, a secondary POS doesn’t automatically become the primary POS. The secondary POS must be set as the primary manually. The only time this process becomes automatic is when a reset is performed on the primary POS. For more information, refer to Reset the Eats365 POS.
Before you start
A multi-POS setup requires the following:
- At least two supported iPad devices
- A POS license for each supported iPad device
- A restaurant license under the Advanced Subscription
Note: Multi-POS is not available under the Basic Subscription. - A stable internet connection
Set a secondary POS as the primary POS
To set a secondary POS as the primary POS, follow the steps below:
- Log in to the Eats365 POS.
- From the Table Map screen or the order-taking screen, at the top right, tap Online (Secondary POS).
Note: If the POS that you’re trying to modify displays Online (Primary POS), then your POS is already the primary POS. - Tap Set as Primary POS.
Tips:
- It’s recommended to pair Dot Matrix printers to the primary POS. A printer can only be paired to one POS at a time.
- You can configure Order Lock to prevent multiple POS terminals from processing orders for the same customer or table at the same time. For more information, refer to Set up Dine-In settings.