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    Table of Contents

    Set up predictive item suggestions for the Branded Online Store

    Learn how to proactively suggest upsell items to customers based on their ordering history.

    The "Guess You May Like" feature allows you to configure AI-suggested items for customers during ordering or on the checkout page for both takeout and dine-in orders. This AI-driven recommendation function suggests items based on the restaurant's item sales trend, the customer’s purchase history, and items added to their current cart. This feature also adapts over time by learning the customer's preferences.

    Delete

    Important: The "Guess You May Like" feature is currently in beta testing. To know more about this function, contact Eats365 support.

    Delete

    Note:

    • Upon first activation, the system requires 3–4 days to train its AI models on your restaurant's transaction data.
    • The "Guess You may Like" feature supports Full Service and Quick Service restaurant types.

    In this article, you'll learn how to enable suggesting predictive items for your restaurant's Branded Online Store website.

    Configure the Guess You May Like feature 

    To add predictive item suggestions on the Branded Online Store, follow the steps below:

    1. Log in to the Merchant Portal.
    2. On the left panel, click on Advanced SettingsUpsellGuess You May Like.
    3. Turn on Enable .
    4. Under "Applicable Modules," enable  the dining types that you want to set predictive item suggestions for:
      • Online Ordering - Web App (Dine-in Pay Later)
      • Online Ordering - Web App (All Other Dining Modes)
      • Marketplace
    5. Place a check mark on where you want the recommendations to appear:
      • Mobile Menu Page: The "Recommended for You" sections
      • Mobile Cart Page: The "You May Also Like" section on the checkout page
      • Desktop: The "Recommended for You" section
        Note: This is not available for Dine-in.
    6. Under "Availability," select the following:
      • Start date
      • End date
      • Time Slots
      • (Optional) Special Handing Date(s)
        Note: You must have Date Groups set up for this.
      • (Optional) Unavailable Date(s)
        Note: You must have Date Groups set up for this.
    7. By default, all your menu items can be recommended. To prevent certain items from being predictive item suggestions, under "Excluded Items," click on Browse and select the items or categories you want to exclude.
    8. At the top, click on Save to confirm.


    forecasting recommendations

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