When customers sign up for an account through the Branded Online Store, they are required to provide essential information such as their phone number, email address, and phone verification. In some cases, customers may encounter issues with their accounts that can lead to login or ordering problems. When this happens, staff members can assist by reviewing the customer’s user account in the Merchant Portal and verifying the provided details. If necessary, they can also update the customer’s information to help resolve the issue.

In this article, you'll learn how to grant staff member access to manage Branded Online Store user accounts, as well as how to manage these accounts, such as viewing, editing, and deleting an account.

Enable access to User List

To grant staff member access to Branded Online Store user accounts, follow the steps below: 

1. Log in to the Merchant Portal. 
2. On the left panel, click on StaffPortal Roles.
3. Select the role that you want to modify and click on Edit .
4. Click on the Permissions tab.
5. Enable Online Customer Account.
   
   
6. Next to "User List," click on the checkboxes to select the type of access you want to allow to the role. You can choose from the following: 
   • View
   • Edit
   • Delete
7. Click on Save to confirm.

Manage user accounts

Once the necessary permissions are enabled, the User List setting will appear on the Merchant Portal. 

To manage Branded Online Store user accounts, follow the steps below: 

1. Log in to the Merchant Portal. 
2. On the left panel, click on Online Customer AccountUser List.
3. Select the Branded Online Store with the user accounts that you want to manage.
4. You'll find a list of all users signed up on the Branded Online Store, along with their information, including: 
   • First Name
   • Last Name
   • Phone Number
   • Registration Time
   • Registered Email
   • Phone Verification Status (Verified / Unverified)

You can perform the following actions on the user accounts depending on the permissions set. Click on Editnext to the user's name to manage user details.

View user accounts

For staff members with "View" permissions only, user details are read-only and cannot be modified.

You'll find the following information: 

• First Name
• Last Name
• Phone Number
• Registration Time
• Registered Email
• Phone Verification Status (Verified / Unverified)
• Registration source

Edit user accounts

For staff members with "Edit" permissions, the following user details can be modified:

• First Name
• Last Name
• Phone Number
  Important: After editing the phone number, the "Phone Verification Status" is automatically set to "Unverified". The customer must re-verify the phone number through the Branded Online Store.
• Email address

Delete user accounts

For staff members with "Delete" permissions, a "Delete Account" button will appear on the user details page to delete the customer's profile.