Customers may request order cancellations for various reasons, including incorrect orders, accidental charges, or changes of mind. Properly voiding or refunding transactions is essential for maintaining positive customer relationships and accurate financial records.

In this article, you’ll learn how to void or refund an order on the Self Order Kiosk.

Void or refund an order on the Self Order Kiosk

Refunding and voiding are similar transactions but serve different purposes. 

• Void order - A voided order means the transaction is canceled before it is fully processed, preventing any charge from going through. 
• Refund order - A refund occurs after the transaction has been completed, meaning the customer’s payment is returned.

To void or refund a fully paid order on the Self Order Kiosk, follow the steps below: 

1. On the lower left corner of the Self Order Kiosk screen, tap the Eats365 URL (www.eats365pos.com) multiple times.
   
   
2. Enter the passcodetap Confirm.
   
   
3. On the “Setting” page, tap Transaction Record.
   
   
4. Select the transaction that you want to process a void or a payment refund.
   
   
5. Tap Payment DetailsVoid/Refund. A confirmation prompt will appear to indicate whether you want to proceed with the void or refund process.
   
6. Tap Confirm to proceed.

Once the order has been voided or refunded, a receipt is printed as proof for the void or refund transaction.