Branded Online Store
Table of Contents
Manage orders on the branded online store
Learn how to check and manage orders on the branded online store.
The restaurant’s branded online store allows customers to check the status of their orders and order history from their own devices.
In this article, you’ll learn how to manage your orders, whether you have a registered account on the branded online store or if you are placing an order as a guest.
For more information on how to place orders, refer to Place orders on the branded online store.
Check order status
Note: Viewing an order status applies to both orders placed by a registered user and guest.
To check your current order status, follow the steps below:
Mobile device
- On your mobile device’s browser, visit the restaurant’s branded online store website.
- Tap Account
. - Tap My Orders & Order History.
- To check for current orders, tap the Upcoming tab.
- Tap the order that you want to check the status.
On the order status page, you’ll find the following order details:
- Estimated pickup or delivery time
Note: The time displayed is based on the time you selected upon placing the order. - Order number
- Order time
- Delivery address
- Transaction ID
- Order status
- Item details
- Payment details
Desktop
- On your desktop browser, visit the restaurant’s branded online store website.
- Click on Account .
- Click on My Orders & Order History.
- To check for current orders, click on the Upcoming tab.
- Click on the order that you want to check the status.
On the order status page, you’ll find the following order details:
- Estimated pickup or delivery time
Note: The time displayed is based on the time you selected upon placing the order. - Order number
- Order time
- Delivery address
- Transaction ID
- Order status
- Item details
- Payment details
Check order history
Note:
- Viewing your order history applies to both orders placed by a registered user and guest.
- For guest orders, order history is valid and can be checked until clear cache is performed on the browser.
To view your past orders and order history, follow the steps below:
Mobile device
- On your mobile device's browser, visit the restaurant’s branded online store website.
- Tap Account .
- Tap My Orders & Order History.
- To check for past orders, tap the Past tab.
- Tap the past order that you want to view.
Desktop
- On your desktop browser, visit the restaurant’s branded online store website.
- Click on Account .
- Click on My Orders & Order History.
- To check for past orders, click on the Past tab.
- Click on the past order that you want to view.
