Customers can use discount coupons, cash vouchers, and gift cards  to pay for orders or receive discounts. Once redeemed, these items typically become invalid. However, if a customer cancels or voids the transaction, the redeemed coupon, voucher, or gift card will revert to it’s original,  redeemable state.

In this article, you’ll learn how to cancel and void a discount coupon, cash voucher, and a gift card that’s already been redeemed. For information on how to apply a discount coupon, cash voucher, and a gift card to an order, refer to Use coupons and gift cards for payments.

Cancel a discount coupon

To remove a discount coupon from an order, follow the steps below:

1. Log in to the Eats365 POS.
2. At the top right, tap Order List . Select the applicable order, then tap To Order.
   
3. To cancel the discount coupon transaction, on the order list, tap the discount associated with the discount coupon. Then, tap Delete .
   
4. Tap Confirm to update the order. A prompt appears to confirm that you want to remove the discount coupon from the order.
   
5. Tap Delete.

Once the discount coupon has been removed from the order, the coupon will be tagged as “Able to Redeem” on the Merchant Portal. For more information on how to create and manage discount coupons, refer to Create and manage discount coupons.

Void a transaction

To void a discount coupon, cash voucher, or gift card used in a transaction, follow the steps below:

Refund a transaction

To refund a discount coupon, cash voucher, or gift card used in a transaction, follow the steps below: