Self Order Kiosk
Table of Contents
Set up Eats365 CRM on the Self Order Kiosk (Android)
Learn how to enable the Eats365 CRM functionality and allow customers to avail of membership benefits on the Self Order Kiosk.
Enable the CRM function on the Eats365 Self Order Kiosk to allow customers to associate existing membership plans and seamlessly redeem points, use credits, and access member-exclusive discounts without requiring staff assistance.
In this article, you'll learn how to enable Eats365 CRM functionality on the Self Order Kiosk.
Note: The Self Order Kiosk also supports third-party CRM functionality. To enable third-party CRM on the Self Order Kiosk, contact Eats365 for assistance.
Enable Eats365 CRM on the Self Order Kiosk
To set up CRM functions on the Self Order Kiosk, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on CRM
LoyaltyGlobal Settings. - Under "Self-order Kiosk (Android) Settings," configure the settings based on your preference.
- At the top right, click on Save to confirm.
Enable Member Login
Enable this setting to allow member login on the Self Order Kiosk (Android).
Note: Members can log in on the Self Order Kiosk using their phone number, membership card, or a QR code. However, the CRM functionality may vary depending on the login method used.
- Log in by entering phone number: Members can earn points but cannot use their membership points and credits, avail of storewide discounts, or add member-only items in their orders.
- Log in by scanning QR Code: Members can fully utilize membership points and credits, avail of storewide discounts, and add member-only items in their orders.
- Log in by tapping membership card: Members can fully utilize membership points and credits, avail of storewide discounts, and add member-only items in their orders.
Login with Eats365 Membership Card
Important: This login method requires a kiosk with a card reader installed.
Enable this setting to allow members to log in to their account by tapping their Eats365 membership card on the card reader connected to the Self Order Kiosk.
Login with Member QR code
Important: This login method requires a kiosk with a barcode scanner installed.
Enable this setting to allow members to log in to their account by scanning their member QR Code generated from the Branded Online Store.
Login with Restaurant-owned Card
Important: This login method requires a kiosk with a card reader installed.
Enable this setting to allow members to log in to their account by tapping their restaurant-owned membership card on the card reader connected to the Self Order Kiosk.
Enable Point Redemption
Enable this setting to allow customers to redeem their membership points when ordering from the Self Order Kiosk.
Enable Pay by Member Credit
Enable this setting to allow customers to use their member credit to pay for their order on the Self Order Kiosk.
