Menu Setup
Table of Contents
Set up and manage a Single Item (Quick Serve)
Learn how to create and manage single items for Quick Serve restaurants on the Eats365 POS or on the Merchant Portal.
“Single Items” refer to the individual items that you offer on your menu. These single items can be listed on the menu as “à la carte” items, or can be combined with other single items to create combo options.
In this article, you’ll learn how to create and manage single items for dine-in and takeout orders on the Eats365 POS and the Merchant Portal.
Important: Before you add items to your menu, make sure you’ve already set up the following settings first. Otherwise, you won’t be able to configure these settings on the Items page.
Add a single item
To create an item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
-
At the top left, tap Settings
.
- Under "General," tap Menu Setup, then select Item.
- At the top right, tap Add Item.
- Select Single Item as the "Item Type."
- Enter the single item’s information and configure your preferred settings.
- At the top right, tap Save to confirm.
You can add the single item’s information or change these settings on the POS:
General
Upload image
Upload an image of the item.
Language
Set the language for the menu item.
Tip: When creating multi-language menus, start by adding the item name and description in your default language Then, select another language and provide the corresponding translations for the item name and description. This ensures your menu is accessible to a wider audience.
Type
Select the type of item that you want to create. To create a single item, select Single Item.
Name
Enter the item name.
Description (Optional)
Add a description of the item.
Simplified Name
Create a simplified name for the item. Simplified names are used when printing kitchen tickets.
Product Type
Select the product type to which the item belongs.
Note: If you haven’t created a product type, this setting only shows product type presets.
Sub Product Type
Select the sub product type to which the item belongs.
Note: If you haven’t created a sub product type, this setting appears as “N/A.” There are no sub product type presets available on the POS.
Tax Group
Add a tax group to the item.
Note: If you haven’t created a tax group, this setting appears as “N/A.”
Category
Select the category to which the item belongs.
Important: You must create a category first before creating the item. Otherwise, you won’t be able to complete the setup.
Product Code (SKU)
Assign a specific product code to the item. The product code is generally used for system integrations such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same product code as the same item for consolidated analysis.
Note: The product code should be a unique 5-digit number and shouldn’t have any duplicates.
Item Code
Assign a specific item code to the item. The item code can be used to add the item to an order.
Note: The item code should be unique and shouldn’t have any duplicates.
Item Barcode
Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode in this setting.
Note: Item barcodes should be unique and shouldn’t have any duplicates.
Reporting ID
Assign a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.
Excluded from Discount
Enable this setting to restrict applying any discount to this item.
Exempt Order Surcharge
Enable this setting to restrict applying surcharge to this item by default.
Non Sales Item
Enable this setting to include non-sales items in various reports under the “Non Sales Summary” section.
Available Date
Select the start and end date for the availability of the item.
Dining Type
Select the dining type where the item becomes available.
Available for
Select if you want the item to be available for dine-in, takeout, or both.
Next Operation Period Pre-Order
Enable this setting to make the item available for next operation period pre-order.
Pricing Method
Choose how you want the item to be priced. You can choose from the following pricing methods:
- Fixed Price - This is the most common pricing method, where you set a specific price for an item. For example, a cup of coffee might be priced at $3.00, or a slice of pizza at $4.50. This option is suitable for items with consistent pricing.
- Priced in Shop - This option allows for greater flexibility, enabling your staff to manually enter the price of an item during the order process. This is useful for items with variable pricing, such as seasonal ingredients like fruits or seafood like lobsters.
- Priced by embedded barcode (weight) - This option is suitable for items sold by weight, such as meats, cheeses, or bulk goods. The system calculates the final price by multiplying the item’s weight by a predefined “Unit Price”. For example, if deli meat is priced at $15 per kilogram, a customer purchasing 0.75 kg would be charged $11.25.
- Priced by embedded barcode (price) - This option is suitable for items with embedded barcodes that contain price information. The system calculates the final price by dividing the “Item Amount” encoded in the barcode by the “Unit Price.” This is commonly used for pre-packaged items with variable quantities, such as a bag of apples where the price is determined by the number of apples in the bag.
List Price
Set how much you want to sell the item. You can set different prices for dine-in and takeout.
Tier Prices
Adjust the price of your menu items depending on set conditions such as the time, day, membership plans, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.
Tip: If another item already has tier pricing set up, you can import the tier price from the existing item. To do this, tap Import from another Item, then select the item with the tier price that you want to import.
Include in Combo Items
Select the combo option where you want the item to be included.
Note: You must import the category where the item belongs to a combo option first to add or remove this item. For more information, refer to Set up and manage a Combo Item (Quick Serve).
Additional Details
Cost
Add the cost of the item’s raw materials.
Recommended
Select Yes to make the item appear as a promoted item on various Eats365 modules.
Inventory Tracking
Enable this setting to limit the number of items to be sold. The item appears as “Sold Out” in the POS when the item quantity reaches zero.
Print to Kitchen
Select Yes to print the item on the printer located in the kitchen station you set.
Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting will be grayed out and automatically set to “No.”
Kitchen Station
Assign the item to a kitchen station. This setting determines which kitchen printer the item gets printed on.
Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting wlll be grayed out and automatically set to “N/A.”
Category’s Permission
View the permissions set on the category where the item is assigned.
Tip: You can copy the same permissions you set in the category to your single item. To do this, tap Import Permission to Item.
Access Permission
Enable or disable access from applications.
Website Permission
Note: You must allow access permission to “Website” to show the “Website Access Permission” setting."
Enable or disable access to the following service types from the Branded Online Store.
- Dine-In
- Takeout
- Delivery
Role Access Permission
Enable or disable item access for different staff roles.
Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you grant access to each staff role individually.
Merchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- At the top right, click on +Single Item.
- Enter the single item’s information and configure your preferred settings.
- At the top right, click on Save to confirm.
You can add the single item’s information or change these settings on the Merchant Portal:
General
Item image
Upload an image of the item.
Item Details Page Media
Upload multiple images or a video that will appear on the branded online store.
Note: You can upload up to five images and one video.
Type
Select the type of item that you want to create. To create a single item, select Single Item.
Name
Enter the item name per language.
Note: You must enter a default name for the item. The name becomes available in the language the POS app is using. To add more languages, click on Add Language.
Description
Enter the item description per language.
Note: You must enter a description for the item in the default language. The description becomes available in the language the POS app is using. To add more languages, click on Add Language.
Simplified Name
Create a simplified name for the Item. Simplified names are used when printing kitchen tickets.
Product Type
Select the product type to which the item belongs.
Note: If you haven’t created a product type, this setting only shows product type presets.
Sub Product Type
Select the sub product type to which the item belongs.
Note: If you haven’t created a sub product type, this setting appears as “N/A.” There are no sub product type presets available on the POS.
Tax Group
Add a tax group to the item.
Note: If you haven’t created a tax group, this setting appears as “N/A.”
Category
Select the category to which the item belongs.
Important: You must create a category first before creating the item. Otherwise, you won’t be able to complete the setup.
Product Code (SKU)
Assign a specific product code to the item. The product code is generally used for system integrations such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same product code as the same item for consolidated analysis.
Note: The product code should be a unique 5-digit number and shouldn’t have any duplicates.
Item Barcode
Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode in this setting.
Note: Item barcodes should be unique and shouldn’t have any duplicates.
Item Code
Assign a specific item code to the item. The item code can be used to add the item to an order.
Note: The item code should be unique and shouldn’t have any duplicates.
Item Code (Reporting)
Assign a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.
Exclude from Discount
Enable this setting to restrict applying any discounts to this item.
Exempt Order Surcharge
Enable this setting to restrict applying surcharge to this item by default.
Available Date
Select the start and end date for the availability of the item.
Available For
Select if you want the Item to be available for dine-in, takeout, or both.
Non Sales
Enable this setting to include non-sales items in various reports under the “Non Sales Summary” section.
Next Operation Period Pre-Order
Enable this setting to make the item available for next operation period pre-order.
Pricing Method
Choose how you want the Item to be priced. You can choose from the following pricing methods:
- Fixed Price - This is the most common pricing method, where you set a specific price for an item. For example, a cup of coffee might be priced at $3.00, or a slice of pizza at $4.50. This option is suitable for items with consistent pricing.
- Priced in Shop - This option allows for greater flexibility, enabling your staff to manually enter the price of an item during the order process. This is useful for items with variable pricing, such as seasonal ingredients like fruits or seafood like lobsters.
- By Barcode (weight) - This option is suitable for items sold by weight, such as meats, cheeses, or bulk goods. The system calculates the final price by multiplying the item’s weight by a predefined “Unit Price”. For example, if deli meat is priced at $15 per kiloggram, a customer purchasing 0.75 kg would be charged $11.25.
- By Barcode (amount) - This option is suitable for items with embedded barcodes that contain price information. The system calculates the final price by dividing the “Item Amount” encoded in the barcode by the “Unit Price.” This is commonly used for pre-packaged items with variable quantities, such as a bag of apples where the price is determined by the number of apples in the bag.
List Price
Set how much you want to sell the item. You can set different prices for dine-In and takeout.
Tier Pricing
Adjust the price of your menu items depending on set conditions such as the time, day, membership plan, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.
Tip: If another item already has tier prices set up, you can import the tier price from the existing Item. To do this, click on Import from Another Item, then select the Item with the tier price that you want to import.
Include in Combo Items
Select the combo option where you want the item to be included.
Note: You must import the category where the item belongs to a combo option first to add or remove this item. For more information, refer to Set up and manage a Combo Item (Quick Serve).
Additional Details
Cost
Add the cost of the item’s raw materials.
Recommended
Select Yes to make the item appear as a promoted item on various Eats365 modules.
Inventory Tracking
Select Yes to limit the number of items sold. The item appears as "Sold Out" in the POS when the quantity of the item reaches zero.
Print to Kitchen
Select Yes to print the item on the printer located in the kitchen station you set.
Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting will be grayed out and automatically set to “No.”
Kitchen Station
Assign the item to a kitchen station. This setting determines which kitchen printer the item gets printed on.
Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting wlll be grayed out and automatically set to “N/A.”
Print Item Ticket
Note: Printing of item ticket is currently only available on the Modern (Beta Version) of the Self Order Kiosk (Android).
Select Yes to print an item ticket on the Self Order Kiosk (Android).
Tag
Add a menu tag to the item to label menu Items and highlight specific attributes.
Application Access Permission
Enable or disable access from applications.
Online Ordering Permissions
Note: You must allow application access permission to “Online Ordering - Web App” to show the “Online Ordering Permissions” setting.
Enable or disable access to the following service types from the Branded Online Store.
- Dine-In
- Pickup
- Delivery
Role Access Permission
Enable or disable item access for different staff roles.
Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you grant access to each staff role individually.
Member Plan Exclusive
Note: This setting is only available on Merchant Portal 2.0.
To do this, turn on Exclusive to Specific Member Plans 
and select the member plan required to purchase the item. For third-party CRM setups, click on Add New and enter the "3rd Party CRM Member Plan Code."
Modifier
To add modifiers to the item, refer to the article on how to Set up and manage Modifiers.
DeleteManage single items
Edit a single item
To modify a single item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "General," tap Menu Setup, then select Item.
- Tap the item that you want to edit. You can also tap the three-dot menu
, then tap Edit 
. - Update the single item.
- At the top right, tap Update to confirm.
Merchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the item that you want to edit, click on Edit
. - Update the single item.
- At the top right, click on Save to confirm.
Delete a single item
Important: If you are deleting a single item that’s linked to a combo option, you must delete the combo item first before you can delete your single item.
To remove a single item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "General," tap Menu Setup, then select Item.
- There are two ways to delete an Item:
- Tap the item that you want to delete. At the top right, tap Delete. A prompt appears if you want to remove the item.
- Tap the three-dot menu , then tap Remove
. A prompt appears if you want to remove the item.
- Tap Delete to confirm.
Merchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the item that you want to delete, click on Delete
. - Click on Confirm to delete.
Delete multiple single items
To remove multiple single items simultaneously, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the items that you want to delete, click on the check box
. - At the top of the items, click on Bulk Action and choose Delete.
- Click on Confirm to delete the Items.
Reorder items
To rearrange your menu items’ sequence, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
- At the top left, tap Settings .
- Under "General," tap Menu Setup, then select Item.
- Tap the "Category" filter and select the category with the items that you want to reorder.
- Next to the item that you want to move, tap and hold Reorder
. Then, drag the item in the order that you want it to appear.
Merchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Click on the "Category" filter and select the category with the items that you want to reorder.
- Next to the item that you want to move, click and hold Reorder . Then, drag the item in the order that you want it to appear.
Create a copy of an item
Duplicating an item allows you to perform the following actions:
- Move the item to a different category. You won’t be able to do so unless you create a copy of the item. Once an item has been saved under a category, you won’t be able to change it from the Item page.
- Customize the item before adding it to a combo option.
To create a copy of an item, follow the steps below:
Eats365 POS
- Log in to the Eats365 POS.
-
At the top left, tap Settings .
- Under "General," tap Menu Setup, then select Item.
-
Next to the item you want to copy, tap the three-dot menu . Then, tap Copy to a new item
.
-
Make your changes, if you have any.
Note: Make sure to update the item’s "Product Code" and "Item Code." An item’s product code and item code should be unique and should not have any duplicates. - At the top right, tap Save to confirm.
Merchant Portal
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- On the item that you want to copy, click on Copy
. - Make your changes, if you have any.
Note: Make sure to update the item’s "Product Code" and "Item Code." An item’s product code and item code should be unique and should not have any duplicates. - At the top right, click on Save to confirm.
Create a copy of multiple items
When you create a copy of multiple items, you can configure the settings of different items simultaneously. These settings include “Item Category,” “Availability,” and “Roles and Permissions.”
Note: “Product Code,” “Item Code,” and “Item Barcode” won’t be copied when you create a copy of multiple items. You need to update each one manually on their individual settings.
To create a copy of multiple Items, follow the steps below:
- Log in to the Merchant Portal.
- On the left panel, click on Menu Setup, then select Item.
- Next to the items that you want to copy, click on the check box.
- At the top of the items, click on Bulk Action and choose Copy.
- Choose the settings you’d like to retain.
- At the top right, click on Copy.