Menu Setup

Table of Contents

Set up and manage a Single Item (Full Service)

Learn how to create and manage single items for Full Service restaurants on the Eats365 POS or on the Merchant Portal.

“Single Items” refer to the individual items that you offer on your menu. These single items can be listed on the menu as “à la carte” items, or can be combined with other single items to create combo options.

In this article, you’ll learn how to create and manage single items for dine-in and takeout orders on the Eats365 POS and the Merchant Portal.

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Important: Before you add items to your menu, make sure you’ve already set up the following settings first. Otherwise, you won’t be able to configure these settings on the Items page.

Add a single item

To create an item, follow the steps below:

Eats365 POS

Log in to the Eats365 POS.
At the top left, tap Settings .
Under "General," tap Menu Setup, then select Item.
At the top right, tap Add Item.
Select Single Item as the "Item Type."
Enter the single item’s information and configure your preferred settings.
At the top right, tap Save to confirm.

You can add the single item’s information or change these settings on the POS:

General

Upload image

Upload an image of the item.

Language

Set the language for the menu item.

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Tip: When creating multi-language menus, start by adding the item name and description in your default language Then, select another language and provide the corresponding translations for the item name and description. This ensures your menu is accessible to a wider audience.

Type

Select the type of item that you want to create. To create a single item, select Single Item.

Name

Enter the item name.

Description (Optional)

Add a description of the item.

Simplified Name

Create a simplified name for the item. Simplified names are used when printing on kitchen tickets.

Product Type

Select the product type to which the item belongs.

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Note: If you haven’t created a product type, this setting only shows product type presets.

Sub Product Type

Select the sub product type to which the item belongs.

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Note: If you haven’t created a sub product type, this setting appears as “N/A.” There are no sub product type presets available on the POS.

Tax Group

Add a tax group to the item.

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Note: If you haven’t created a tax group, this setting appears as “N/A.”

Course

Select the course to which the item belongs.

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Note: When the “Course” setting is set to “System Default,” the item appears under the “Instant” course. You can change the default course from "System Preferences." For more information, refer to Set up and manage Courses.

Product Code (SKU)

Assign a specific product code to the item. The product code is generally used for system integrations such as for ERP and Inventory System integrations. System reports can also group items from different restaurant branches with the same product code as the same item for consolidated analysis.

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Note: The product code should be a unique 5-digit number and shouldn’t have any duplicates.

Item Code

Assign a specific item code to the item. The item code can be used to add the item to an order.

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Note: The item code should be unique and shouldn’t have any duplicates.

Item Barcode

Add the item’s barcode. When an item has a Global Trade Item Number (GTIN) item barcode on its packaging, input the value of that barcode in this setting.

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Note: Item barcodes should be unique and shouldn’t have any duplicates.

Reporting ID

Assign a specific reporting ID to the item. This allows the system to group items with same reporting ID as the same item for consolidated analysis.

Excluded from Discount

Enable this setting to restrict applying any discount to this item.

Waive Service Charge

Enable this setting to restrict applying service charge to this item by default.

Exempt Order Surcharge

Enable this setting to restrict applying surcharge to this item by default.

All You Can Eat Menu Item

Enable this setting to make the item only appear when the POS is in “All You Can Eat Mode.”

Non Sales Item

Enable this setting to include non-sales items in various reports under the “Non Sales Summary” section.

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Note: Service charge is automatically waived for a non-sales item.

Available Date

Select the start and end date for the availability of the item.

Dining Type

Select the dining type where the item becomes available.

Available for

Select if you want the item to be available for dine-in, takeout, or both.

Next Operation Period Pre-Order

Enable this setting to make the item available for next operation period pre-order.

Pricing Method

Choose how you want the item to be priced. You can choose from the following pricing methods:

Fixed Price - This is the most common pricing method, where you set a specific price for an item. For example, a cup of coffee might be priced at $3.00, or a slice of pizza at $4.50. This option is suitable for items with consistent pricing.
Priced in Shop - This option allows for greater flexibility, enabling your staff to manually enter the price of an item during the order process. This is useful for items with variable pricing, such as seasonal ingredients like fruits or seafood like lobsters.
Priced by embedded barcode (weight) - This option is suitable for items sold by weight, such as meats, cheeses, or bulk goods. The system calculates the final price by multiplying the item’s weight by a predefined “Unit Price”. For example, if deli meat is priced at $15 per kilogram, a customer purchasing 0.75 kg would be charged $11.25.
Priced by embedded barcode (price) - This option is suitable for items with embedded barcodes that contain price information. The system calculates the final price by dividing the “Item Amount” encoded in the barcode by the “Unit Price.” This is commonly used for pre-packaged items with variable quantities, such as a bag of apples where the price is determined by the number of apples in the bag.

List Price

Set how much you want to sell the item. You can set different prices for dine-in and takeout.

Tier Prices

Adjust the price of your menu items depending on set conditions such as the time, day, membership plans, or third-party delivery integrations. For more information, refer to Set up and manage Tier Pricing Rules.

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Tip: If another item already has tier pricing set up, you can import the tier price from the existing item. To do this, tap Import from another Item, then select the item with the tier price that you want to import.

Include in Combo Items

Select the combo option where you want the item to be included.

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Note: You must import the category where the item belongs to a combo option first to add or remove this item. For more information, refer to Set up and manage a Combo Item.

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Additional Details

Cost

Add the cost of the item’s raw materials.

Inventory Tracking

Enable this setting to limit the number of items to be sold. The item appears as “Sold Out” in the POS when the item quantity reaches zero.

Print to Kitchen

Select Yes to print the item on the printer located in the kitchen station you set.

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Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting will be grayed out and automatically set to “No.”

Kitchen Station

Assign the item to a kitchen station. This setting determines which kitchen printer the item gets printed on.

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Note: If you haven’t created a kitchen station, you won’t be able to enable this in the Item settings. The setting wlll be grayed out and automatically set to “N/A.”

Category’s Permission

View the permissions set on the category where the item is assigned.

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Tip: You can copy the same permissions you set in the category to your single item. To do this, tap Import Permission to Item.

Access Permission

Enable or disable access from applications.

Website Permission

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Note: You must allow access permission to “Website” to show the “Website Access Permission” setting".

Enable or disable access to the following service types from the Branded Online Store.

Dine-In
Takeout
Delivery

Role Access Permission

Enable or disable item access for different staff roles.

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Tip: You can enable or disable access to all staff roles simultaneously. However, it’s recommended that you grant access to each staff role individually.

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Modifier

To add modifiers to the item, refer to Set up and manage Modifiers.

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Merchant Portal (Classic Theme)

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Tip: To switch themes, at the top right, click on the account name. Then, select Experience Merchant Portal 2.0.

Log in to the Merchant Portal.
On the left panel, click on Menu Setup, then select Item.
At the top right, click on +Single Item.
Select the Item language.
Note: You must enter a default name for the Single Item. The name becomes available in the language the POS app is using. For multi-language menus, after selecting a default language, click on the language drop-down list and select your preferred language. Then, enter the alternate name in that language.
Enter the Single Item’s information and configure your preferred settings.
At the top right, click on Save to confirm.

You can add the Single Item’s information or change these settings on the Merchant Portal: